Terms of Service

Fonebase Labs Terms and Condition of Use: This Agreement (the "Agreement") is a legal agreement between you (an entity or person) ("You") and Fonebase Labs, Inc., a Delaware corporation ("Fonebase Labs"), that governs Your limited, non-exclusive, terminable right to use of the Callbase.com website and related services ("Site"), the servers the Site is stored on, the computer files stored on that server (collectively, the "Service"). By clicking on the "Accept" button, or otherwise using the Service, You agree to be bound by the terms of this Agreement. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT CLICK ACCEPT AND CANNOT USE THE SERVICES. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

Fonebase Labs may amend this Agreement from time-to-time. All amended terms automatically take effect on the sooner of the day You use the Service or 10 days after they are initially posted on the Site. Your use of the Site following the effective date of any modifications to this agreement will constitute Your acceptance of the Agreement, as modified. You agree that notice on the Site of modifications is adequate notice.

The Site and service provided by the Site is available only to individuals who are not less than 13 years old.

Services Offered by Fonebase Labs

Fonebase Labs provides users the ability to make or receive voice calls, by using a phone number provided by Fonebase Labs (the "Fonebase Labs Phone Number").These services can be accessed via internet or a mobile device. (cumulatively referred to herein as the "Fonebase Labs Service").

The Fonebase Labs Services are not a replacement for any phone lines, whether wired, wireless or Internet based. In fact, You must have a valid cellular or other phone service to use the Fonebase Labs Service. The voice portion of the Fonebase Labs Services initiates a call to the personal phone listed on Your account and, only after You accept that call, will it connect to the Callbase contact You dialed. Although these calls use Your third-party phone service, they will appear on Your Callbase contact's phone as coming from the Fonebase Labs Number.

Because the Fonebase Labs Service relies on Your third-party service, any limitations in that service will also limit the manner in which You can use the Fonebase Labs Service.

1. Spam Policy

No Spaming.

Fonebase Labs maintains a zero tolerance policy regarding the delivery of Spam or unwanted commercial messages using the Service. Notwithstanding anything else in this agreement, You will not send, cause to be sent or facilitate, Spam using the Service. Accounts that send Spam or that we believe may be facilitating Spam may be suspended and terminated, and Fonebase Labs may participate in the prosecution of Spammers.

Spam is defined by this Agreement as any message where the principal purpose of which is to promote the sale of goods or services, including the content of a website which is operated on a commercial basis, or to promote a political purpose or objective, to the recipient, and consisting of advertising material for the lease, sale, rental, gift offer, or other disposition of any realty, goods, services, or extension of credit, or advertising material for political purposes.

2. Prior Express Written Consent; Opt-out Mechanism

(a) You will not send, cause to be sent or facilitate the sending of any mobile communications using the Service if the intended recipient has not given You prior express written consent, even if You had a previous business relationship with the intended recipient. Under no circumstances will You send Spam or any other message where You obtained the consent of the recipient as a condition to a purchase.

(b) For purposes of the Agreement, "Prior express written consent" means a written agreement, signed by the intended recipient, that authorizes You to deliver marketing messages using an automatic telephone dialing system or prerecorded message to the specific number authorized in the agreement. The agreement must include a clear and conspicuous disclosure that the intended recipient may receive a call or mobile communication from You and must also state that there is no requirement to provide consent as a condition of making any purchase. The signature may be evidenced by any electronic or digital form of signature recognized under applicable state or federal law, including any signatures that satisfy the E-SIGN Act. You will keep copies of all written agreements for at least four years from the last date that the consent was relied upon to initiate a call.

(c) You will include an automated interactive (voice or keypress) opt-out mechanism, announced or displayed at the beginning of the message and remaining available for activation during the entire message, that will allow customers or potential customers to opt-out of receiving additional calls from You immediately. You will automatically add the customer's or potential customer's number to Your do-not-call list and immediately disconnect the call when the opt-out mechanism is activated.

3. Limited License

Fonebase Labs grants You a limited, revocable, non-exclusive, non-transferable license to use the Software to access Services for Your own individual, enterprise, and limited commercial use subject to the other terms of this Agreement. You agree not to resell the Software. You may not modify, reverse engineer, decompile or disassemble the Software. You may not copy, adapt, alter, modify, translate, or create derivative works of the Software without written authorization of Fonebase Labs. You may not use the Software for illegal purposes or for the transmission of material that is unlawful, harassing, libelous, invasive of another's privacy, abusive, threatening, obscene or that infringes the rights or intellectual property of others. You may not permit other individuals to use the Software, including but not limited to shared use via a network connection, except under the terms of this Agreement. You may not rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the Software. You may not circumvent or disable any technological features or measures in the Software for protection of intellectual property rights. You may not use the Software in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction. Any such forbidden use shall immediately terminate Your license to the Software.

4. Use of Fonebase Labs

In addition to other rules and regulations contained in these Terms of Use, you and anyone using your Fonebase Labs account are responsible for any use of Fonebase Labs whether by website or mobile device. You agree not to access, copy, or otherwise use Fonebase Labs Services unless such use is authorized by these Terms of Use or otherwise authorized in writing. You agree that any information you provide to, or enter in order to use, Fonebase Labs will complete and accurate. You will not use the Fonebase Labs Services is any illegal, abusive, interfering or otherwise unacceptable or inappropriate manner, including:

  • to violate any law, regulation or other published policy;
  • to violate or infringe on intellectual property, privacy, or rights of another;
  • to violate any agreement, rules or policies that govern the use of your mobile device;
  • to transmit any content that is illegal, abusive, harassing, racist, hateful, or in our sole discretion objectionable;
  • to transmit sexually explicit, pornographic, obscene, or other content which in our sole discretion we find objectionable;
  • to sell, trade, resell or otherwise exploit for any unauthorized commercial purpose or transfer any Fonebase Labs account;
  • to stalk, harass, or harm another individual; or
  • to impersonate another, misrepresent or falsely identify yourself.
  • to violate any applicable third party policies or requirements that Fonebase Labs has communicated to you.
  • in any manner that violates the Mobile Marketing Association guidelines and/or best practices, carrier guidelines, or any other industry standards.
  • to engage in fraudulent activity with respect to third parties or otherwise using Your account to bypass phone identification systems such as those by classified advertising websites.
  • Engaging in spamming or other unsolicited advertising, marketing or other activities, including, without limitation, any activities that violate anti-spamming laws and regulations including, but not limited to, the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act.
  • in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted phone calls SMS or text messages, voice mail, or faxes; or
  • for SMS in a manner that is not designed to enhance or augment the person-to-person nature of communications.

5. Pricing, Charges, Billing and Usage

Fonebase Labs will never charge you to use its Services, unless you sign up for a paid plan, which requires you to affirmatively select a plan and pay by entering your credit card information. You authorize Fonebase Labs to charge and/or place a hold on your credit card with respect to any unpaid charges related to the Services. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that your acceptance of this Agreement is authorization to the issuer of the credit card to pay all such amounts. You authorize Fonebase Labs and/or any other company who bills products or services, or acts as billing agent for Fonebase Labs to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You authorize Fonebase Labs and/or any other company who bills products or services, or acts as billing agent for Fonebase Labs to bill you on a recurring monthly basis on the monthly anniversary of your initial registration for a paid Fonebase Labs plan.

You will provide Fonebase Labs with updated credit card information upon Fonebase Labs's request and any time the information you previously provided is no longer valid. You are solely responsible for maintaining and updating the credit card information. Fonebase Labs is not liable for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.

For paid plans, usage and monthly fees will be charged directly to the credit card you provide to us as specified in our pricing plans found at https://www.Callbase.com/plans. Except as provided below, monthly services and certain other charges are billed and charged one month in advance, and there is no proration of such charges if service is terminated on other than the last day of your billing cycle. You agree to pay for all Fonebase Labs Services.

AIRTIME AND OTHER MEASURED USAGE ("CHARGEABLE TIME") IS BILLED IN FULL-MINUTE INCREMENTS, AND ACTUAL AIRTIME AND USAGE ARE ROUNDED UP TO THE NEXT FULL-MINUTE INCREMENT AT THE END OF EACH CALL FOR BILLING PURPOSES. WE CHARGE A FULL MINUTE OF AIRTIME USAGE FOR EVERY FRACTION OF THE LAST MINUTE OF AIRTIME USED ON EACH WIRELESS CALL. UNLESS OTHERWISE PROVIDED IN YOUR PLAN, MINUTES WILL BE DEPLETED ACCORDING TO USAGE IN THE FOLLOWING ORDER: Chargeable Time begins for outgoing calls when you answer the incoming Callbase call to your personal cell phone number; and for incoming calls when a signal connection from the caller is established with our facilities. Chargeable Time ends after the call has ended, either by your, the person you are speaking with or due to a technical malfunction, but not until your wireless telephone's signal of call disconnect is received by us and the call disconnect signal has been confirmed.

All outgoing calls for which we receive answer supervision or which have at least 30 seconds of Chargeable Time, including ring time, shall incur a minimum of one minute airtime charge. Answer supervision is generally received when a call is answered; however, answer supervision may also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment. Chargeable Time may include time for us to recognize that only one party has disconnected from the call, time to clear the channels in use, and ring time. Chargeable Time may also occur from other uses of our facilities, including by way of example, voicemail deposits and retrievals, and call transfers. Calls that begin in one rate period and end in another rate period may be billed in their entirety at the rates for the period in which the call began.

If you select a rate plan that includes a predetermined allotment of Services (for example, a predetermined amount of airtime or messages), unless otherwise specifically provided as a part of such rate plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle. We may bill you in a format as we determine from time to time. Additional charges may apply for additional copies of your bill, or for detailed information about your usage of Services.

You also remain responsible for paying your monthly Service fee if your Service is suspended for nonpayment.

You agree that for amounts not paid by the due date, we may charge, as a part of its rates and charges, and you agree to pay, a late payment fee of 10% or the maximum allowed by law. In the event you fail to pay billed charges when due and it becomes necessary for us to refer your account(s) to a third party for collection, we will charge a collection fee at the maximum percentage permitted by applicable law, but not to exceed 18% to cover our internal collection-related costs. Fonebase Labs may, at its discretion, refund a monthly or yearly payment if You (i) mistakenly let Your account continue into a new monthly or yearly billing period, (ii) request that the account be refunded within 15 days of billing for the new period, and (iii) do not use Your account during that period.

No charges to your personal voice plan (cellular or otherwise) will be incurred when using Fonebase Labs unless (1) you use your personal phone to text to the Fonebase Labs number to disseminate a text message to a group; (2) a person texts your Fonebase Labs number and you have enabled the text forwarding option in the account settings page; (3) you send a text message using Fonebase Labs to your cellular phone; or (4) you use Fonebase Labs to make voice calls, in which case your carrier's standard voice charges will apply. In each of the mentioned cases, normal data and messaging rates may apply.

Recipients of your text messages sent and voice calls made using Fonebase Labs Services will be charged in accordance with the voice, data and messaging rates established by their carriers.

6. Portability and Reclaiming Numbers

If your Fonebase Labs account remains inactive for thirty (30) days or more, we have the right to deactivate your account and reclaim the Fonebase Labs Phone Number that was assigned to you when you signed up to use the Fonebase Labs Services.

7. Proprietary Rights

All right, title and interest in the Service and any content contained herein is the exclusive property of Fonebase Labs, except as otherwise stated. Unless otherwise specified, this Service is for your personal and limited commercial use only and you may print, copy and download any information or portion of the Site for your personal use only. If you copy or download any information or software from this Site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any information, software, products or services obtained from the Service, except for the purposes expressly provided herein, without Fonebase Labs's prior written approval.

All trademarks, trade names, service marks and logos are proprietary to Fonebase Labs. Your use of any marks on the Site in any manner other than as authorized in these Terms and Conditions, or as authorized in writing by Fonebase Labs, is strictly prohibited.

8. Content License

You grant Fonebase Labs a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all rights that you have as the copyright owner in any content or feedback that you provided to us.

9. Disclaimer

The materials on Fonebase Labs's web site are provided "as is". Fonebase Labs makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Fonebase Labs does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Since the Fonebase Labs Service is dependent on the IP network, the availability of an adequate power supply, and correct equipment configuration, we do not guarantee that any portion of the Service will be continuous or error-free. You also acknowledge and understand that we cannot guarantee that IP based communications are completely secure. Therefore, the Fonebase Labs Service should not be used with any third-party services or devices such as MONITORED BURGLAR ALARMS, MONITORED FIRE ALARMS, AND/OR MEDICAL MONITORING SYSTEMS OR DEVICES.

10. Limitations

In no event shall Fonebase Labs or its suppliers be liable for any consequential, indirect, special, punitive or similar damages, including loss of data or profit, or business interruption, arising out of the use of, or inability to use, the Service, even if Fonebase Labs or a Fonebase Labs authorized representative has been notified orally or in writing of the possibility of such damage. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF Fonebase Labs OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, REPRESENTATIVES, ATTORNEYS, AND BUSINESS PARTNERS TO ANY PARTY, REGARDLESS OF THE TYPE OF ACTION WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED $100.

Any cause of action you may have with respect to your use of the Site and service provided by the Site must be commenced within one (1) year after the claim or cause of action arises. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

11. Revisions

The materials appearing on Fonebase Labs's Site may include technical, typographical, or photographic errors. Fonebase Labs does not warrant that any of the materials on its Site are accurate, complete, or current. Fonebase Labs may make changes to the materials contained on its Site at any time without notice. Fonebase Labs however, makes no commitment of any kind to update the materials.

12. Assumption of Risk

You use the Internet solely at your own risk and subject to all applicable local, state, national, and international laws and regulations. While Fonebase Labs has endeavored to create a secure and reliable Site, please be advised that the confidentiality of any communication or material transmitted to/from a Site over the Internet cannot be guaranteed. Accordingly, Fonebase Labs is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on the Site, or for the consequences of any reliance on such information. Fonebase Labs shall have no liability for interruptions or omissions in Internet, network or hosting services. You assume the sole and complete risk of using the Site.

Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

13. Your Responsibility to Protect Data and Password

It is your responsibility to protect your personal data and maintain the confidentiality of your user information and password. You are also responsible for immediately notifying Fonebase Labs of any unauthorized use of your account, or breach of your account information or password. Fonebase Labs will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by law, you shall be liable for any expenses, including usage charges and fines, fees, civil judgments, and reasonable attorney's fees for your failure to safeguard user and password information and/or promptly notify Fonebase Labs about unauthorized use of your account or breach of your account information or password.

14. Links

The Site may include links to certain website, materials, or content developed by third parties. Fonebase Labs has not reviewed all of the sites linked to its Internet Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Fonebase Labs of the Site. Use of any such linked website is at your own risk. Fonebase Labs reserves the right in its sole and absolute discretion to discontinue links to any other sites at any time and for any reason.

15. Enforcing Security

Actual or attempted unauthorized use of any of the Site may result in criminal and/or civil prosecution. For your protection, we reserve the right to view, monitor, and record activity on the Site without notice or further permission from you, to the fullest extent permitted by applicable law. This right extends to our review of message content and details pertaining to claimed violations of our Spam Policy. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity on any of the Site.

16. Compliance with Laws

You will use the Service in full compliance with all applicable laws and regulations with regard to your use of this Site and service provided by the Site, to include, without limitation, the Telephone Consumer Protection Act, the Telemarketing Sales Rule, the CAN-SPAM Act (Controlling the Assault of Non-Solicited Pornography and Marketing Act) of 2003, individual state laws, and all other laws and regulations concerning privacy, telemarketing, Internet marketing and the transmission of electronic communications. You will not use the Service in violation of any service agreement that you have with a third-party telecommunications provider.

17. Indemnity

You will indemnify and hold Fonebase Labs, its affiliates, officers, directors, employees, agents, legal representatives, licensors, subsidiaries, joint ventures and suppliers, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, your violation of any law, or the rights of a third party.

18. Termination of License

Fonebase Labs may terminate your right to use the Service with or without cause at any time, including when we feel that you are taking advantage of unlimited messaging offered under a paid plan. We would consider "taking advantage" to be use above 500 text messages per dollar spent monthly on paid plan. You may also terminate this Agreement by simply discontinuing use of the Service. Your obligation to pay accrued charges and fees shall survive any termination of this Agreement. In the event of any termination of this Agreement, the limitations on your use of the Software as set forth in Section 3 shall survive such termination, and you agree to be bound by those terms.

19. Governing Law


20. Waiver of Jury Trial


21. No Class Actions

All claims between the parties related to this Agreement will be litigated individually and you will not consolidate or seek class treatment for any claim with respect to the Services.


22. Waiver of Compliance of this Agreement

Even if we do not require strict compliance with the Agreement in each instance, you will be obligated to comply with the Agreement. Our failure to enforce, at any time, any of the provisions, conditions or requirements of the Agreement, or the failure to require, at any time, performance by you of any of the provisions of the Agreement, will in no way waive your obligation to comply with any of the provisions of the Agreement or our ability to enforce each and every such provision as written.

Any and all waivers by Fonebase Labs of any provision, condition or requirement of the Agreement will only be effective against Fonebase Labs if it is in writing and signed by an authorized officer of Fonebase Labs, and any such written waiver will not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

23. Assignment and Delegation

You may not assign or delegate any rights or obligations under the Agreement. Any purported assignment and delegation shall be ineffective. We may freely assign or delegate all rights and obligations under the Agreement, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, Fonebase Labs, Inc. for any third party that assumes our rights and obligations under this Agreement.

24. No Injunctive Relief

In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Service, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Service or any content or other material used or displayed through the Service.

25. Contacting Users

By using Fonebase Labs Services, you agree that we may contact you via voice call, text message or other electronic medium. In the event that any information you have provided to Fonebase Labs changes, including but not limited to, your phone number, e-mail or address, you agree to promptly update your information.